Healthy pets need consistent care. TextHey makes sure they never miss it.
Missed wellness visits. Overdue vaccines. Exam rooms sitting empty because a pet owner simply forgot to rebook. These gaps cost your clinic revenue — and they cost pets the care they need. TextHey closes every one of those gaps, automatically.
40%
Fewer missed appointments
60%
Cancellations recovered
3×
More preventive care visits
The Real Problem
Vet clinics lose thousands every month to problems that are entirely preventable.
Pet owners aren't neglectful — they're busy, forgetful, and overwhelmed. Without a system that proactively reaches them, vital care gets delayed and exam rooms sit empty.
Overdue vaccines and wellness visits go unscheduled for months
A pet owner leaves intending to rebook 'next month.' Six months later, their dog's rabies vaccine is overdue and they still haven't called. Without an automated reminder, that visit simply never happens.
💸 Up to 40% of annual wellness visits are delayed or missedNo-shows leave exam rooms empty and vets underutilised
A booked appointment is a blocked slot. When a pet owner doesn't show up and doesn't call — your vet is standing by for nothing. At $150–$300 per appointment, even two no-shows a day adds up to serious weekly losses.
💸 Average vet appointment: $150–$300 lost per no-showPhone tag wastes your receptionist's entire day
Your front desk calls to confirm tomorrow's appointments. Half don't answer. They leave voicemails, wait for callbacks, call again. This loop consumes hours every day that should go toward actual patient care.
💸 Receptionists spend 2–4 hrs/day on manual confirmation callsMulti-pet households are a scheduling nightmare
A client with three pets has three separate vaccine schedules, three wellness timelines, and three sets of reminders to track — across different species and vets. Without a unified system, something always slips through the cracks.
🐾 Multi-pet clients are your highest-value — and hardest to retainMedication refills go forgotten until a pet runs out
Chronic condition patients — arthritis, thyroid, heartworm prevention — need consistent medication. When owners forget to refill on time, pets go without, health deteriorates, and you lose the recurring revenue from a client who simply didn't get a timely prompt.
💸 30% of chronic medication clients lapse between refillsPet owners drift away after a single visit or emergency
A new client brings in their cat for a sick visit. Everything goes well, they never return for routine care. Without a follow-up system, your clinic treated a patient once and lost a long-term relationship worth thousands in lifetime value.
💸 First-visit-only clients represent 30–40% of new patient no-returnsHow TextHey Fixes It
Every gap in pet care closed.
Every exam room filled.Automatically.
TextHey runs quietly in the background of your clinic — reminding owners, recovering cancellations, and bringing patients back for the care they need, all without adding work to your front desk.
Automated vaccine & wellness due alerts — before they lapse
TextHey tracks each patient's care schedule and automatically texts the owner when a vaccine, wellness exam, or preventive treatment is coming due — with a direct booking link. No manual follow-up. No overdue pets.
✓ 3× more preventive care visits booked on timeAppointment reminders that virtually eliminate no-shows
Confirmation on booking, reminder 48 hours before, and a same-day nudge 2 hours out. Pet owners can confirm, reschedule, or cancel by text — giving your team enough notice to fill the slot before it's lost.
✓ 40% fewer missed appointments on averageText-to-book frees your receptionist from the phone
Pet owners text to request appointments, get guided through species, vet preference, and time slot — entirely automated. Your front desk is freed from endless phone confirmation loops and can focus on in-clinic experience.
✓ Reduce inbound booking calls by up to 60%Cancelled slot recovery before the exam room goes cold
When a client cancels, TextHey immediately texts them 2–3 available alternative slots from your live calendar. Most rebook within minutes. Slot gaps that would have meant dead clinic time are filled automatically, even overnight.
✓ 60% of cancellations recovered as rebooked appointmentsMedication refill reminders keep chronic patients consistent
For pets on ongoing medication — flea prevention, heartworm, thyroid, pain management — TextHey sends automated refill reminders before they run out. Pets stay healthy. Owners stay engaged. Your clinic retains the recurring revenue.
✓ Reduce medication lapse rate by up to 30%Post-visit follow-ups that turn emergencies into relationships
After every visit — especially sick visits or emergencies — TextHey sends a personalised check-in message. These follow-ups convert one-time patients into long-term clinic regulars who feel genuinely cared for.
✓ Turn first-visit clients into returning patientsClient Retention
Pet owners don't leave because they're unhappy. They leave because nobody stayed in touch.
TextHey keeps your clinic front-of-mind between visits — automatically reaching out at every stage of the pet owner's journey, from new patient to long-term client.
New Patient — First Visit Complete 🐾
They've just met your team. A warm follow-up and a proactive wellness schedule builds trust immediately and turns a one-time visit into a long-term patient relationship.
Active Client — Regular Visits & Preventive Care 🔥
Your consistent clients. Keep them engaged with health tips, seasonal reminders (flea season, heartworm prevention), and reward their loyalty with VIP perks.
Overdue Client — Care Schedule Slipping ⚠️
Wellness or vaccine is past due and they haven't rescheduled. A gentle, caring nudge — focused on the pet's health, not the missed appointment — brings most back.
Lapsed Client — Hasn't Visited in 6+ Months 😔
Life got busy. Maybe their pet seemed fine. A personalised outreach that leads with genuine care — not a sales pitch — is often all it takes to bring them back.
Lost Client — Over a Year Since Last Visit 💔
Your last-chance re-engagement. Frame it around the pet's wellbeing — 'We'd love to see how [Pet Name] is doing' — and make the barrier to return as low as possible.
Paws & Claws Vet Clinic
via TextHey
Welcome to Paws & Claws! 🐾 It was so great meeting Max today. We've set up his care schedule — his next annual wellness is due in 12 months and we'll remind you when it's time. Reply BOOK anytime if you have questions or need to schedule.
- Sets up the full care timeline automatically after the first visit
- Every reminder is personalised with the pet's name and care type
- Owner replies BOOK to schedule — confirmed instantly
Revenue Recovery
A cancelled exam slot isn't lost revenue — it's a rescheduled visit waiting.
Veterinary clinics lose an average of $1,500–$3,000/month to unrecovered cancellations. TextHey's instant recovery system changes that — automatically, every time a slot opens up.
Client Cancels Their Pet's Appointment
Via text, web booking, or phone cancellation logged in your system — TextHey detects it immediately and triggers the recovery flow without any staff action.
TextHey Offers Alternative Slots Within Seconds
"No problem! Here are a few openings we have this week for [Pet Name] — reply 1, 2, or 3." Pulled from your live calendar in real time. Sent before your team has even noticed the cancellation.
Pet Owner Rebooks — Exam Room Stays Productive
One reply confirms the new appointment. Your vet's schedule stays full. The pet gets the care they need. Revenue is protected — with zero effort from your front desk.
60%
of veterinary cancellations become rebooked appointments when alternatives are offered immediately — including same-day cancellations when your team is already in clinic.
What's included
- Triggers within seconds of every cancellation
- Offers real available slots from your live schedule
- Frees your receptionist from manual slot-filling calls
- Runs 24/7 — including after-hours cancellations
- Pets get rebooked faster, keeping their care on track
Built for Veterinary Clinics
Every feature your clinic needs. Purpose-built for pet care.
TextHey is built around how veterinary practices actually operate — multi-vet scheduling, species-specific care timelines, multi-pet household management, and more.
Vaccine & Wellness Schedule Tracking
TextHey tracks each patient's vaccination and wellness schedule individually — sending proactive reminders before items go overdue. Works for dogs, cats, rabbits, birds, exotics, and more.
Multi-Pet Household Management
One family, multiple pets, separate care timelines. TextHey manages them all under one client profile — sending the right reminder for the right animal at the right time, without confusing the owner.
Vet & Specialist Selection
Clients can request their preferred vet or specialist during booking. Each vet manages their own calendar and appointment types — all visible from your central clinic dashboard.
Medication Refill Reminders
For pets on chronic medications, TextHey automatically sends refill reminders before they run out — keeping long-term patients consistent with their care and your clinic retained as their pharmacy.
Post-Visit & Post-Surgery Check-ins
After surgeries, sick visits, or significant procedures, TextHey sends a personalised follow-up checking on the pet. This small touch builds deep loyalty and catches complications before they become emergencies.
Automated Google Review Requests
After every successful visit, TextHey sends a personalised follow-up with your Google review link. More reviews, higher rankings, more new pet owners finding your clinic when they search locally.
Questions
What vet clinic owners ask us most.
Most clinics are fully set up in under an hour. You add your vets, services, appointment types, and business number — TextHey handles everything else. We provide free onboarding support to make sure your first booking flow is perfect before you go live.
No. Everything happens through standard SMS — the app already on every phone. There's nothing to install, no account to create, and no link to click. If they can send a text, they can book with TextHey.
Yes — this is one of TextHey's core strengths. Each pet gets their own care timeline, vaccine schedule, and reminder sequence, all linked to the same owner contact. The right reminder goes out for the right animal at the right time. Nothing slips through the cracks.
Both. TextHey sends proactive vaccine due alerts before they lapse, wellness exam reminders based on each patient's schedule, appointment confirmation and reminder sequences, medication refill prompts, and post-visit follow-ups. It's a complete communication layer for your clinic.
The moment a cancellation comes in, TextHey instantly texts the owner 2–3 available alternative slots pulled from your live schedule. A single reply rebooks them. Most clinics recover over 60% of cancellations this way — automatically, even overnight or on weekends.
TextHey is designed to work alongside your existing PMS, not replace it. It handles the client communication layer — reminders, booking conversations, follow-ups — while your PMS stays as your record of truth. Our team will walk you through the integration during onboarding.
Ready to fill every exam room — every single day?
Join veterinary clinics using TextHey to automate bookings, recover cancellations, and keep pet owners coming back — without adding a single task to your front desk.
No credit card required · 2-minute setup · Cancel anytime
40%
Fewer missed appointments
60%
Cancellations recovered
3×
More preventive care visits