Six months passes quickly. Fourteen months passes without a reminder.
Your patients don't skip their check-up because they don't care. They skip it because nobody reminded them at the right time. TextHey sends every recall, reminder, and follow-up automatically — so your chairs are filled by people who actually needed that nudge.
45%
Fewer no-shows
3×
More recalls booked on time
60%
Cancellations recovered
The Real Problem
Dental practices lose thousands every month to problems that are entirely preventable.
The 6-month recall cycle is the backbone of a dental practice. When it breaks — through missed reminders, late cancellations, or patients who drifted and never came back — the whole schedule suffers.
The 6-month recall is your lifeblood — and it breaks without a system
A patient attends their check-up, leaves meaning to book in six months, and doesn't. Six months becomes nine. Nine becomes fourteen. By the time they return, they need more treatment — and you've lost 18 months of preventive appointment revenue.
💸 A lapsed recall patient = 1–2 lost appointments per year, per patientNo-shows leave dental chairs empty at full overhead cost
A dental no-show wastes a chair, a dentist, a nurse, and sterilised instruments — all of which cost money whether the patient arrives or not. The average dental no-show costs £120–£300 per appointment.
💸 Avg. dental no-show cost: £120–£300 per missed appointmentYour receptionist is on the phone when they should be at the front desk
Manual recall calls, confirmation calls, rescheduling calls — a busy dental practice receptionist can spend 3+ hours daily on the phone just managing the schedule. That's three hours not spent on patients who are physically present.
💸 3+ hrs/day of receptionist time spent on phone-based adminTreatment plans left open cost you twice
A patient agrees to a crown or a course of orthodontic treatment, then goes quiet. No follow-up means the treatment doesn't get completed — and you've spent chair time on a diagnosis with no revenue to show for it.
💸 30–40% of agreed treatment plans are never completed without follow-upSame-day cancellations leave no time to fill the chair
A morning cancellation for a 90-minute implant consultation leaves a gap you can't fill with phone calls alone. By the time you've rung three patients who might be available, the slot is half-gone.
💸 Long-appointment cancellations are the most expensive slots to leave emptyHappy patients don't leave reviews because nobody asks
A patient leaves a successful treatment feeling relieved and grateful — and that goodwill evaporates by the time they're home. Without a timely review request, the experience goes unshared and your Google rating stays stuck.
💸 Practices with 4.8+ stars get 30% more new patient enquiriesHow TextHey Fixes It
Every recall sent. Every chair filled.Running itself.
TextHey handles the entire patient communication cycle for your practice — from the moment they book to the moment they're due back. Your team focuses on dentistry. TextHey handles the rest.
Automated recall messages sent at exactly the right time
TextHey tracks every patient's recall schedule and automatically sends a personalised recall message when they're due — 4 weeks before, then a follow-up if they don't book. No manual chasing. No lapsed patients.
✓ 3× more recalls booked on timeAppointment reminders that cut no-shows by 45%
Confirmation on booking, a reminder 48 hours before, and a same-day nudge. Patients confirm, reschedule, or cancel by text — giving your team enough notice to fill the slot before it's wasted.
✓ 45% fewer no-shows from month oneText-to-book frees your receptionist for in-person patients
Patients text to book, get guided through dentist preference, appointment type, and available slots — entirely automated. Your front desk is freed from endless phone confirmation loops.
✓ Reduce inbound booking calls by up to 60%Cancellation recovery fills the chair before it goes cold
The moment a cancellation comes in, TextHey instantly texts the patient 2–3 available alternative slots. One reply rebooks them. Works even for 11pm cancellations for the next morning's first appointment.
✓ 60% of cancellations recovered as rebooked visitsTreatment plan follow-ups that close open courses
When a patient leaves with an open treatment plan, TextHey automatically sends a follow-up with next steps and a booking link — dramatically reducing the number of agreed plans that never get started.
✓ Dramatically reduce incomplete treatment plansPost-treatment care messages that build patient loyalty
After extractions, implants, and orthodontic adjustments, TextHey sends personalised aftercare instructions and a check-in message — improving patient experience and reducing worried phone calls to your practice.
✓ Turn one-visit patients into lifelong patientsSmart Patient Recall
The recall cycle that keeps your chairs full — running itself.
Every patient in your practice has a different recall schedule. TextHey tracks all of it and sends the right message at the right stage — from the first check-up to a long-lapsed patient who hasn't been in for two years.
New Patient — First Visit Complete ✨
A great first impression sets the tone. Follow up with a welcome message, treatment summary, and an easy way to book their 6-month recall before life gets in the way.
Active Patient — Attends Regularly 🔥
Your reliable patients. Keep them engaged with timely recalls, hygiene reminders, and seasonal prompts (back-to-school check-ups, pre-wedding whitening).
Recall Due — 6 Months Approaching ⚠️
The most important message in the dental recall cycle. Sent at the right moment — 4 weeks before they're due — with a direct booking link. This is where most recalls are either won or lost.
Overdue — Didn't Book After Reminder 😔
They got the recall and didn't act. A second, more direct message — focused on their oral health, not your schedule — brings a meaningful percentage back.
Long Lapsed — No Visit in 18+ Months 💔
Your most important re-engagement message. Compassionate, personal, focused on their health. Some will come back — and every one who does needs treatment that's been building up.
Bright Dental Practice
via TextHey
Hi [Name] — thank you for coming in today! 😊 We've made a note of everything discussed. As a next step, your 6-month check-up recall is set for [Month]. We'll be in touch when it's due. Reply BOOK anytime to get ahead of the schedule.
- Write the message once, set your timing
- TextHey identifies who qualifies and sends automatically
- Client replies — appointment confirmed instantly
Cancellation Recovery
A cancelled dental appointment isn't lost revenue — it's a chair waiting to be filled.
Every dental no-show costs you a chair, a dentist, a nurse, and sterilised instruments. TextHey's cancellation recovery system fills those slots before your team has time to react.
Patient Cancels — Chair Opens Up
Via text or online booking. TextHey detects it instantly and triggers recovery — even if it's an 11pm cancellation for a morning appointment.
TextHey Offers Live Alternative Slots Immediately
"No problem — we have a few openings this week. Reply 1, 2, or 3 to rebook." Pulled from your live calendar. Sent within seconds. For long-appointment slots, your waitlist is also alerted.
Patient Rebooks — Chair Stays Full
One text reply confirms the new appointment. Your clinical team's schedule stays as productive as possible — without a single manual call.
60%
of cancelled dental appointments are recovered as rebooked visits when alternatives are offered immediately — including same-day cancellations for long-appointment slots.
What's included
- Triggers within seconds of every cancellation
- Pulls real-time available slots from your calendar
- Waitlist alert for longer appointment slots
- Works 24/7 — including evenings and weekends
- No manual follow-up required from reception
Built for Dental Practices
Every feature your practice needs. Designed for how dentistry works.
TextHey adapts to the realities of dental scheduling — NHS vs private flows, hygienist-specific booking, treatment plan follow-up, and recall intervals that match your clinical protocol.
Configurable Recall Intervals
Set recall timing by patient type — 6 months for standard check-up patients, 12 months for low-risk adults, 3 months for active periodontal patients. TextHey tracks and sends automatically.
Dentist & Hygienist-Specific Booking
Patients select their preferred clinician. Dentists and hygienists manage separate appointment types and durations — emergency slots, implant consultations, and hygiene appointments are all handled separately.
Treatment Plan Follow-Up Messaging
When a patient leaves with an open treatment plan, TextHey automatically sends a follow-up with next steps and a booking link — dramatically reducing the number of agreed plans that never get started.
Pre-Appointment Preparation Reminders
Send relevant prep instructions automatically — fasting before sedation, stopping certain medications, arriving early for new patient paperwork. Reduces missed prep and improves appointment efficiency.
Post-Treatment Care & Check-In Messages
After extractions, implants, and orthodontic adjustments, TextHey sends personalised aftercare instructions and a check-in message — improving patient experience and reducing worried phone calls.
Google Review Automation
Sent after every positive appointment, personalised, timed right, no awkward ask. Practices with more 5-star reviews rank higher in local search and convert more new patient enquiries.
Recurring Appointment Scheduling
Set up standing appointments for hygiene visits, orthodontic adjustments, or periodontal maintenance on any interval — 6-weekly, 3-monthly, 6-monthly. TextHey books them automatically and sends reminders without anyone lifting a finger.
Patient Profiles & History
Every patient builds a complete profile automatically — appointment history, treatment notes, recall schedule, communication preferences, and visit frequency. Everything your reception team needs in one place.
Card-on-File Payments
A patient's card is stored securely at the first booking. Charge a deposit to hold the appointment, collect the full fee upfront, or capture automatically on completion — no manual invoicing, no unpaid no-shows.
Questions
What dental practice owners ask us most.
Most dental practices are fully set up in under an hour. You add your dentists, hygienists, appointment types, and business number — TextHey handles everything else. We provide free onboarding support to make sure your recall flows and reminder sequences are configured correctly before you go live.
No. Everything happens through standard SMS — the app already on every patient's phone. There's nothing to install, no account to create. If they can send a text, they can book, confirm, and rebook with TextHey.
Yes. TextHey supports configurable recall intervals by patient type — standard 6-month recalls, 3-month periodontal maintenance, 12-month low-risk adults, and custom intervals for orthodontic or implant patients. Each patient's schedule is tracked individually.
When a cancellation comes in for a longer slot — an implant consultation, an extraction, or a hygiene appointment — TextHey instantly texts the patient 2–3 alternative slots and also alerts your waitlist. Most practices recover over 60% of cancellations this way, including 11pm cancellations for the next morning.
Yes. TextHey is designed to sit alongside your existing PMS — whether that's Dentally, Software of Excellence, Exact, or another system. It handles the patient communication layer while your PMS remains your record of truth. Our team will walk you through the setup during onboarding.
Yes — this is one of the highest-value features for dental practices. When a patient leaves with an open treatment plan, TextHey sends a follow-up message with next steps and a booking link at the interval you set. Studies show 30–40% of agreed treatment plans are never completed without follow-up. TextHey closes that gap automatically.
Ready to fill every chair in the practice — every single day?
Join dental practices using TextHey to automate recalls, recover cancellations, and keep patients coming back — without adding a single task to your reception team.
No credit card required · 2-minute setup · Cancel anytime
45%
Fewer no-shows
3×
More recalls booked
60%
Cancellations recovered